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How long does it take to be ready-to-surf after ordering?
Typical lead time for installation is around 2-3 weeks , however, this may vary from country to country and also according to supply and demand.
Can I do my own installation?
No. A professional installation by a TiscaliSat certified installer is required. Because this is a two-way system - the dish antenna both receives from and transmits to the satellite - the installation must be very precise, and we do not offer the option of self-installs. If you are not a TiscaliSat-certified installer and you perform your own installation or even a portion of the installation, you will void any applicable installation warranty and service warranty.
What is required in a TiscaliSat installation?
The TiscaliSat installation process is very similar to the standard small-dish satellite television installation process, except that it involves a slightly larger antenna and two coaxial cables running from the dish to the computer. In addition, because the TiscaliSat service both sends and receives content via satellite, the dish pointing process requires greater precision, as compared to receive-only satellite television offerings.
What are the line-of-sight requirements for the TiscaliSat dish antenna?
The dish antenna must have an unobstructed view of the satellite in order for the service to function, meaning that no buildings, trees, etc. can block the path between your antenna and the satellite. Depending on where you live and which satellite your service uses, the antenna mounted at your residence will be pointed somewhere between the southeast and southwest horizon.
Does TiscaliSat require a telephone connection?
No. TiscaliSat uses a two-way satellite connection, which means that all Internet content is received and transmitted over satellite.
Does TiscaliSat require a separate account with an Internet Service Provider (ISP)?
No. TiscaliSat provides both the satellite connection and the ISP services.
Who is responsible for licenses, permits, landlord approvals, etc. that may be required for the installation of my dish antenna?
TiscaliSat operates under a general license for the service. You, the consumer, are responsible for all local approvals, permits, landlord approvals, approvals from homeowners associations, etc. When the installer arrives on site, he or she will assume that you have secured any and all required permits, approvals, etc.
Can I mount a TiscaliSat dish antenna on a vehicle/Motorcaravan?
Not at this time. Because the TiscaliSat antenna not only receives from but also transmits to the satellite, the installation must be performed with extra precision. The installation process requires accurate positioning by the installer of the azimuth, elevation, and skew settings for the antenna, and then a phone call to our Installer Help Desk for additional fine-tuning of these and other settings through tools available only at our satellite uplinking facility.
How can I become a TiscaliSat-certified installer?
TiscaliSat works through a number of installation partners who work closely with Gilat Satellite Networks. The best way for you to become a TiscaliSat-certified installer is to contact either one of these partners and work directly with them on a sub-contractor basis or contact Gilat for details on your nearest installation partner.
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